Linguistic Features to Consider When Applying Persona of the Real Persona to the Text-based Agent

MobileHCI 2020 Extended Abstracts. (Late-breaking result)

Landscape

Abstract

As artificial intelligence (AI) technologies advance, the possibility of developing virtual agents capable of mimicking human beings is increasing. Furthermore, AI techniques applicable to mimicking certain features of a specific person (e.g., facial expression, voice, motion) are becoming more sophisticated. Although the HCI community has explored how to design or develop AI agents mimicking a real person, limited studies on mimicking someone’s text-based behavior shown in the instant messaging exist. This study investigates the features that make users perceive text-based agents as people they know in reality. On top of the previous efforts of designing human-like virtual agents, our work suggests design guidelines for applying the persona of the real person (PRP) to text-based agents.

Materials